Corporate
Company A - £ 60 million turnover 3000 employees
Their challenge was the fact that they were losing sales to competitors and lost revenues of over £1.2 million over one year.
The Sales Director was asked to address this perceived problem with the sales team and duly set up sales training courses for his 180 sales force at a cost of £150 000. This impacted on time out of the business and the confidence of the sales team. The results from the course identified the sales people as being an excellent team therefore the problem was not within that area of the business.
Sales continued to fall so The Board decided to call in Performance consultants to discuss the options.
By usng our 7 Step Performance methodology we identied all the links within the business that impacted on sales. The problem area identified from our 7 step Perfomance Consulting method was not sales but on the production and QA of their products plus project management issues which were duly resolved. Revenues have increased by over £300 000 within the past 4 months and customer confidence has been restored in most instances.
Their challenge was the fact that they were losing sales to competitors and lost revenues of over £1.2 million over one year.
The Sales Director was asked to address this perceived problem with the sales team and duly set up sales training courses for his 180 sales force at a cost of £150 000. This impacted on time out of the business and the confidence of the sales team. The results from the course identified the sales people as being an excellent team therefore the problem was not within that area of the business.
Sales continued to fall so The Board decided to call in Performance consultants to discuss the options.
By usng our 7 Step Performance methodology we identied all the links within the business that impacted on sales. The problem area identified from our 7 step Perfomance Consulting method was not sales but on the production and QA of their products plus project management issues which were duly resolved. Revenues have increased by over £300 000 within the past 4 months and customer confidence has been restored in most instances.
International Bank
Using our Step Methodolgy we drew out the issues involved with supporting global learning and development plans.
Perceived issue
Their perceived issues were that the users were not engaging with the learning and processes should be put in place to make sure the users made full use of the current systems available. It was agreed that the resources required and time to get this to the internal staff was going to cost around £ 350 000 and take over 6 months.
The outcomes from our 7 step methodology showed;
The real issue was in the current incumbent systems and their inability to deliver what was required by the business.
Solution
To implement an open platform to give the flexibility for the organisations to ;
Cost of new platform to support the organisational strategy plus 7 000 staff worldwide for the next 3 years- £ 240 000
Potential ROI
Group level - Reducing the amount of Carbon miles due to less face to face training using the new technology
Employee engagement with new learning methodologies would mean less attrition - potential ROI - £ 200 000 p.a.
L&D Reduced face to face training requirements - potential ROI - £ 160 000 p.a.
Quicker skills to users means quicker opportunities in both cross selling and customer retention - potential ROI - £ 500 000 p.a.
Accurate and instant reporting allowing new initiatives to be supported immediatly, in house - potential ROI - £ 100 000 p.a.
Individuals Learning what they want, how they want, when they want in their preferred l;earning styles - potential ROI - To be measured
Perceived issue
Their perceived issues were that the users were not engaging with the learning and processes should be put in place to make sure the users made full use of the current systems available. It was agreed that the resources required and time to get this to the internal staff was going to cost around £ 350 000 and take over 6 months.
The outcomes from our 7 step methodology showed;
The real issue was in the current incumbent systems and their inability to deliver what was required by the business.
- Ineffective reporting meant there was no relevant management informaiton to make informed decisions
- Slow system reporting processes meant waiting 6 months for any feedback from staff from on line polls, using a 3rd party.
- Groups were not collaborating with other groups in understanding different perceptions therfore impacting on cross selling opportunities
- Adapting and Implementaiton of new upgrades on the systems to support new initatives often takes months
Solution
To implement an open platform to give the flexibility for the organisations to ;
- Drive any current or new learning and development initatives within days and record insantly any feedback.
- Common facilites and resource available worldwide 24/7
- Bespoke reporting to give required information
- Integration with older systems to protect the investment
- Implementation would take place in weeks.
Cost of new platform to support the organisational strategy plus 7 000 staff worldwide for the next 3 years- £ 240 000
Potential ROI
Group level - Reducing the amount of Carbon miles due to less face to face training using the new technology
Employee engagement with new learning methodologies would mean less attrition - potential ROI - £ 200 000 p.a.
L&D Reduced face to face training requirements - potential ROI - £ 160 000 p.a.
Quicker skills to users means quicker opportunities in both cross selling and customer retention - potential ROI - £ 500 000 p.a.
Accurate and instant reporting allowing new initiatives to be supported immediatly, in house - potential ROI - £ 100 000 p.a.
Individuals Learning what they want, how they want, when they want in their preferred l;earning styles - potential ROI - To be measured
